Our client is an established Plastic Surgery single-surgeon practice developing a progressive new clinic on the Sunshine Coast, Qld.
Currently seeking a full time Medical Receptionist to join their team immediately. Full time hours however we will consider possibly less hours for the right candidate. The new receptionist will work alongside other reception staff, ensuring that they bring their caring patient nature to our busy Private Specialist Medical clinic.
Believing that work should be a pleasure you will be surrounded with a small team that take pride in their performance, valuing honesty, hard work, ethics and integrity, teamwork with patient safety and excellent outcomes always at its heart.
The role will see you:
- Work closely with the team to deliver excellent patient care
- Be a first point of contact to patients, representing the practice brand
- Use your administrative skills and exceptional phone manner to work through each day’s changing demands
What you’ll do:
- Manage patient phone and email inquiries, assist with patient billing and receipting, scanning, and filing (as required).
- Booking/rescheduling patient appointments
- End-of-day reconciliation and banking.
- Liaise with with patients, providers, hospital staff, health funds and other referrers.
- Process patient theatre accounts, including Medicare, DVA, and health funds.
- Provide administrative support to medical practitioners and clinical team members within the practice.
- Assist with patient lists and other administrative duties under the Practice Manager.
- Function in a highly organised and time efficient manner at all times.
- Demonstrate outstanding people skills with the ability to relate well to patients, health care professionals and team relations.
Who you are:
We are looking for you to bring cheer and motivation to your work, prioritising organisation, autonomy and flexibility. You will have strong interpersonal skills, professionalism, and an enthusiastic attitude to your work. You will be stable, reliable and seeking long term tenure.
Core values include supportiveness, diligence, cooperation and positivity. You will be impeccably presented, calm under pressure and comfortable supporting patients from all walks of life.
You will happily adapt to each day’s changing demands. You will adjust your interpersonal style to suit the unexpected, provide a supportive ear to patient enquiries and take pride in the quality of your work.
About you:
- You have a minimum of 2 years’ experience as a medical receptionist within a specialist medical practice (or similar) – (surgical practice will be highly regarded)
- You are a great communicator with an enthusiastic positive attitude and exceptional customer service skills
- You are very organised, diligent and are calm under pressure.
- You are adaptable, flexible and have a strong ability to work autonomously
- You are confident using computers – with good experience using medical administration software. (Previous use with Xestro will be an advantage.)
Highly regarded
Previous experience in cosmetic and plastic surgery and Theatre accounts will be highly regarded but most importantly will be your positive attitude and high energy.
Personal:
- Your personal presentation will be impeccable in the workplace;
- You will comply with Health and Safety requirements;
- You will undertake additional training and professional development when required;
- You will support our zero tolerance approach to bullying and discrimination and embrace diversity in the workplace to ensure a caring and supportive environment for all; and
- You will value your role within our good-humoured, fair and cheerful clinic that values hard work and harmonious relationships
If you’re keen to apply, please forward an up-to-date copy of your CV and Cover Letter to grace@ourhrteam.com.au stating:
- What interests you most about the role.
- Relevant experience
- Salary expectations
- Notice Period
Please note: Applications or referrals from recruitment agencies will not be accepted. Only shortlisted candidates will be contacted for an interview.
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