Sales Operations Manager

Sales Operations Manager (Full Time)
Location Murarrie, Brisbane

About the Company 

Our client is a leader in IT Asset Disposition providing high security data sanitisation services as well as installation, decommissioning and the remarketing of ICT equipment. Their clients include Australia’s largest Government and corporate organisations.

They are one of the largest and most respected leaders in their field with a vision to become the most successful and respected ICT disposal services organisation in Australia.

If you are ready to be a part of an exciting company that believes in teamwork, integrity, and excellence, then please review our requirements below and consider bringing your talents across to their business.

About the role

As a Sales Operations Manager, you will be responsible for optimising and supporting the sales function to drive efficiency, effectiveness, and overall client success. This is a multi-faceted role heavily reliant on strong communication and collaboration, attention to detail and process management coupled with analytical aptitude.

  • Streamline and improve sales processes to maximize efficiency and productivity.
  • Monitor and manage jobs and projects from quote to settlement ensuring completion to client expectations and service delivery KPIs, including pricing, requoting, and settling jobs.
  • Analyse sales and CRM data and performance metrics to provide actionable insights for informed decision making to Sales team and the Executive leadership.
  • Develop and maintain dashboards and reports to track key performance indicators weekly, monthly, and quarterly.
  • Manage and deliver weekly, monthly, or quarterly client reports including updating various partner portals in line with contractual obligations.
  • Manage special projects ensuring projects are delivered on time while maintaining clear and timely communication with stakeholders.
  • Collaborate with sales teams to develop accurate sales forecasts and pipelines, regularly assess and adjust forecasts based on market trends, sales performance, and budgets.
  • Recruit, onboard and induct new Sales team members on best practice.
  • Act as a key business escalation point within the business for items relating to sales service delivery, inclusive of after-hours contact.

Essential Requirements:

  • Proven experience in Sales Operations, Project Management, Administration Management or similar Management role within IT or Telecoms industries.
  • Experience managing multisite projects.
  • Expertise in MS Office, Excel, and Microsoft Teams.
  • Strong leadership skills with a track record of successfully mentoring teams.
  • Demonstrated ability to work in a fast paced, deadline driven environments.
  • Strong attention to detail
  • Passionate and Self-motivated.

Desired Requirements:

  • Tertiary qualification in Information Management, Information Technology, Business Administration, or Project Management would be advantageous.
  • Previous experience in IT Services industry.

What’s in it for you? 

  • The chance to be a part of a growing business, who is a respected leader in their field.
  • Opportunity to grow, succeed and develop your skills.
  • Onsite parking available
  • An encouraging and supportive environment where we like to celebrate success.
  • Onsite role, for those all-important daily interactions.

How to apply?

You must have current working rights in Australia to apply for this role.

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV and Cover Letter.